DrDictation - Terms of Service

1. Eligibility & User Responsibilities

• Users must be licensed healthcare professionals or allied clinicians to use DrDictation.
• Users are responsible for obtaining patient consent before uploading any medical letters for transcription.
• Users must ensure compliance with all applicable privacy laws, including Australian privacy laws (Privacy Act 1988) and U.S. HIPAA regulations.

2. AI Transcription & Accuracy

• DrDictation only transcribes medical letters; a separate AI system formats them.
• Transcriptions may contain errors, and users must review and verify accuracy before using them.
• The service does not provide medical advice, diagnoses, or treatment recommendations.
• Transcription quality depends on audio clarity. Background noise, accents, and speech patterns may affect accuracy.

3. Data Storage & Security

• Transcribed letters are stored in a secure database, but DrDictation does not access patient data.
• Users can access only their own transcriptions.
• DrDictation follows both Australian privacy laws (Privacy Act 1988) and U.S. HIPAA regulations to ensure data security.
• Encryption and access controls are used to protect data.
• While we take reasonable security measures, we cannot guarantee absolute security (e.g., against hacking or cyberattacks).

4. Prohibited Uses

Users may not use DrDictation to:

• Upload non-medical or misleading information.
• Submit third-party or copyrighted content without permission.
• Engage in illegal, fraudulent, or unethical activities, including falsifying medical records.

5. Limitation of Liability

• DrDictation is not responsible for any harm, errors, or misinterpretations arising from transcription use.
• The service is provided "as is" without warranties of accuracy, reliability, or availability.
• DrDictation is not liable for financial loss, data loss, reputational damage, or indirect damages caused by transcription errors.

6. Account Suspension & Termination

• DrDictation reserves the right to suspend or terminate accounts that violate privacy laws, HIPAA, or these Terms.
• Users may receive a warning before termination, but in severe cases, accounts may be suspended immediately.
• No refunds will be issued for terminated accounts.

7. Pricing & Payments

7.1 Subscription & Pay-Per-Use Model

• DrDictation offers both subscription-based and pay-per-use pricing.
• Users can choose between a recurring subscription plan or one-time payments per transcription.

7.2 Payment Processing

• All payments are securely processed through Stripe.
• By subscribing, users authorize DrDictation to automatically charge their payment method for recurring payments.

7.3 Refunds & Cancellations

• Payments are non-refundable, except where required by Australian Consumer Law.
• Users may cancel their subscription anytime, but access will continue until the end of the billing cycle.

8. User Support & Dispute Resolution

For any questions regarding these Terms, please contact us at: info@drdictation.com